Open the folder you created and double-click ptsweep.exe. Double-click the downloaded file, click Browse to select the folder you created (C:\PTSWEEP), click OK, and then click Unzip. ( For USB cable users: before restarting your computer, disconnect the USB cable. Download the Printer Driver Information Cleanup Tool (Printer Driver Uninstaller) from the section of this website. Follow the on-screen instructions.Īfter restarting your computer, re-install the printer driver. Open the folder you created and double-click. Use this tool to delete the registry information and all files related to the printer driver, before trying to install the printer driver again.Ĭreate a new folder on your C:\ disk drive and name it "PTSWEEP".ĭownload the Printer Driver Information Cleanup Tool (Printer Driver Uninstaller) from the section of this website.ĭouble-click the downloaded file, click to select the folder you created (C:\PTSWEEP), click, and then click. If you still cannot complete the printer driver installation, use the Printer Driver Information Cleanup Tool (Printer Driver Uninstaller). Turned the machine on after you connected it to the computer.Ĭonnected the machine directly to a USB port on the computer, without using any USB hubs.
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